:root{--ink:#14211b;--muted:#6d7872;--line:#e4e9e5;--bg:#f4f6f4;--green:#176b45;--green2:#e6f2eb;--orange:#d97706;--red:#c2413a;--white:#fff}*{box-sizing:border-box}body{margin:0;font-family:Inter,"Pretendard","Noto Sans KR",system-ui,sans-serif;color:var(--ink);background:var(--bg);display:flex;min-height:100vh}.sidebar{width:238px;background:#10271d;color:#dbe9e1;padding:28px 18px;position:fixed;inset:0 auto 0 0;display:flex;flex-direction:column}.brand{display:flex;align-items:center;gap:12px;padding:0 10px 28px}.brand-mark{display:grid;place-items:center;width:37px;height:37px;background:#e6a737;color:#18281f;border-radius:11px;font-weight:900;font-size:22px}.brand strong,.brand small{display:block}.brand small{font-size:12px;color:#96ab9f;margin-top:3px}.nav{border:0;background:transparent;color:#aebfb6;width:100%;padding:12px;border-radius:9px;display:flex;align-items:center;gap:12px;font-size:14px;cursor:pointer;text-align:left;margin:3px 0}.nav span{flex:1}.nav b{font-size:11px;background:#30483c;padding:3px 7px;border-radius:9px}.nav:hover,.nav.active{background:#244034;color:white}.sidebar-foot{margin-top:auto;border-top:1px solid #2d463a;padding:18px 9px 0;font-size:12px}.sidebar-foot small{display:block;color:#82998d;margin:6px 0 0 15px;line-height:1.45}.dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:#48bb78;margin-right:7px}main{margin-left:238px;width:calc(100% - 238px);padding:30px 34px}header{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px}h1{font-size:25px;margin:0 0 7px}header p{margin:0;color:var(--muted);font-size:13px}.btn{border:1px solid var(--line);background:white;border-radius:8px;padding:10px 14px;font-weight:700;cursor:pointer}.btn.primary{background:var(--green);color:white;border-color:var(--green)}.btn.ghost{margin-right:7px}.btn:disabled{opacity:.45;cursor:not-allowed}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:13px;margin-bottom:16px}.stat{background:white;border:1px solid var(--line);border-radius:12px;padding:17px}.stat span{font-size:12px;color:var(--muted)}.stat strong{display:block;font-size:24px;margin-top:9px}.stat em{font-style:normal;font-size:11px;margin-left:5px;color:var(--muted)}.workspace{display:grid;grid-template-columns:minmax(420px,.9fr) minmax(430px,1.1fr);gap:16px;height:calc(100vh - 190px)}.panel{background:white;border:1px solid var(--line);border-radius:12px;overflow:hidden}.toolbar{padding:13px;border-bottom:1px solid var(--line);display:flex;gap:8px}.search{flex:1;background:#f6f8f6;border:1px solid var(--line);border-radius:7px;padding:8px 10px;color:#8d9892}.search input{border:0;background:transparent;outline:none;width:90%;font-size:13px}select{border:1px solid var(--line);border-radius:7px;padding:0 8px;background:white}.inquiry-list{height:calc(100% - 59px);overflow:auto}.inquiry{padding:16px;border-bottom:1px solid #edf0ed;cursor:pointer}.inquiry:hover,.inquiry.active{background:#f2f8f4}.inq-top,.inq-meta{display:flex;align-items:center;gap:8px}.inq-top strong{font-size:13px}.inq-top time{margin-left:auto;color:#87918c;font-size:11px}.inq-title{font-weight:750;font-size:14px;margin:9px 0 6px}.inq-preview{font-size:12px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.inq-meta{margin-top:11px;font-size:11px;color:#7b8580}.badge{padding:3px 7px;border-radius:5px;background:#edf2ef;font-size:10px}.badge.urgent,.badge.failed{background:#fdebea;color:var(--red)}.badge.open{background:#fff3da;color:#9a5b05}.badge.answered{background:var(--green2);color:var(--green)}.detail{overflow:auto}.detail.empty{display:grid;place-items:center;text-align:center;color:var(--muted)}.empty-icon{font-size:35px}.empty h2{font-size:16px;color:var(--ink)}.detail-head,.detail-section{padding:20px 23px;border-bottom:1px solid var(--line)}.detail-head h2{font-size:19px;margin:12px 0}.detail-head p{font-size:12px;color:var(--muted)}.customer-box{background:#f7f9f7;border-radius:9px;padding:14px;line-height:1.7;font-size:13px}.detail-section h3{font-size:13px;margin:0 0 11px}.question{font-size:14px;line-height:1.65}.reply{width:100%;min-height:125px;resize:vertical;border:1px solid #cfd7d2;border-radius:8px;padding:12px;font:inherit;line-height:1.55}.reply:focus{outline:2px solid #bbd9c8;border-color:var(--green)}.flow{display:flex;align-items:center;gap:6px;margin-bottom:14px}.flow span{font-size:10px;padding:5px 7px;border-radius:12px;background:#edf1ee;color:#657069}.flow span.done{background:var(--green2);color:var(--green)}.detail-actions{display:flex;gap:7px;justify-content:flex-end;margin-top:12px}.error-box{margin:0 23px 18px;background:#fff0ef;color:#9b2d29;padding:12px;border-radius:8px;font-size:12px}.notice{background:#fff9e9;border:1px solid #f0ddb0;border-radius:10px;padding:15px;margin-bottom:15px;display:flex;gap:14px;font-size:13px}.notice span{color:#715f3b}.channel-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:13px}.channel{background:white;border:1px solid var(--line);border-radius:11px;padding:17px}.channel-head{display:flex;align-items:center}.channel-head h3{margin:0;font-size:15px;flex:1}.mode{font-size:10px;padding:4px 7px;border-radius:9px;background:#edf1ee}.mode.direct{background:#e4f4e9;color:#176b45}.mode.manual{background:#fff0e2;color:#9a5b05}.channel p{color:var(--muted);font-size:12px;line-height:1.55;height:38px}.channel-foot{display:flex;align-items:center;justify-content:space-between}.channel a{font-size:11px;color:var(--green)}.switch{width:38px;height:21px;border:0;border-radius:12px;background:#cbd3ce;padding:3px;cursor:pointer}.switch:after{content:"";display:block;width:15px;height:15px;background:white;border-radius:50%;transition:.2s}.switch.on{background:var(--green)}.switch.on:after{transform:translateX(17px)}.table-wrap{overflow:auto}table{border-collapse:collapse;width:100%;font-size:12px}th,td{text-align:left;border-bottom:1px solid var(--line);padding:13px 16px}th{background:#f6f8f6;color:var(--muted)}.hidden{display:none!important}.toast{position:fixed;right:25px;bottom:25px;background:#17271f;color:white;padding:12px 17px;border-radius:8px;font-size:13px;opacity:0;transform:translateY(10px);transition:.2s;pointer-events:none}.toast.show{opacity:1;transform:none}@media(max-width:980px){.sidebar{width:76px;padding:24px 10px}.brand div,.nav span,.nav b,.sidebar-foot{display:none}.brand{padding-left:8px}.nav{font-size:20px;justify-content:center}main{margin-left:76px;width:calc(100% - 76px);padding:22px}.workspace{grid-template-columns:1fr;height:auto}.list-panel{height:520px}.detail{min-height:500px}.channel-grid{grid-template-columns:repeat(2,1fr)}}